FREQUENTLY ASKED QUESTIONS
How can I purchase an experience as a gift?
Simply select an experience, add a gift value, and share a custom redeem code after purchasing the experience. LEARN MORE
How can I share my gift with the gift recipient?
Once you complete your purchase, you will have the option to directly email the E-GIFT link to the gift recipient. We will also email you the redeem code to you so you can share it via text or a personal greeting card at any time.
How can we redeem an experience based gift?
Visit our REDEEM SECTION and enter the redeem code. Once the gift value is added to your Kippsy Funds, you can transfer the funds directly to your bank account anytime for free.
Do experience based gifts expire?
No, gifts do not expire! Once a gift is purchased, you can redeem your gift anytime using your unique redeem code.
What types of experiences can I add to my registry?
We have provided a list of our favorite experiences for your child to enjoy. However, feel free to add any custom experience of your choice.
Can I add any items to my registry?
Yes! You can add any item from any website you choose to list from. Just make sure to add the correct link of the item with any additional details to make purchasing easier for your guests.
When will I receive the items I have listed on my registry?
For items bought outside of Kippsy, guests are responsible for either sending the gift to you or bringing the gift to the party. For cash gifts towards experiences and charities, Kippsy will automatically add the cash amounts to your total online balance, which you can transfer to a valid bank account. Please allow ~5 business days for transfers to appear in your bank account.
My transfer has not been reflected in my bank account yet. What should I do?
Please allow ~5 business days for transfers to appear in your bank account. Some banks may experience longer delays in reflecting your transfers. If you still have any questions / concerns, please CONTACT US.
How does contributing to charities work?
We have listed our favorite charities that you may choose to add to your registry. However, if you prefer you can specify your own favorite charity. Guest donations for charities will be sent directly to your online balance and you will be responsible for making the donation to the charity directly.
Are there any fees with sending cash gifts?
We do NOT charge any fees when buying or redeeming a Kippsy E-Gift (i.e. gifts not part of a Kippsy Registry). However, we add a transaction fee of 3.2% + 97¢ to each cash gift that is part of a Kippsy Registry (i.e., $1.93 for a $30 contribution brings the total to $31.93). Your registry guests will be responsible for this transaction fee.
What happens if I cancel an event or need to do a refund or return?
If an event is cancelled, it is the responsibility of the host to inform their guests. Unfortunately, once cash funds are distributed into a host’s bank account, Kippsy cannot issue any returns. All cash gifts are final. It is up to the discretion of the host to decide whether they would like to return gifts to guests. It is the host’s responsibility to make any arrangements necessary to return gifts directly to their guests. All gifts bought outside of Kippsy follow any return and refund policies stated by the website or store. Please refer to each return and refund policy before purchasing. All questions or concerns regarding returns and refunds of these items should be directed to the website or store which the item was purchased from.
Can I use Kippsy outside of the United States?
If you only include ITEMS in your gift registry, you are more than welcome to use Kippsy with family and friends. However, we currently do not support transferring cash funds (e.g. EXPERIENCES or CHARITIES) if you are using payment methods / bank accounts outside of the United States. We apologize for any inconvenience this may cause and are working very hard to provide these features globally in the near future.